Plans change, and a customer who needs to stop an order placed with HOTECH TRADING SDN. BHD. 202501044682 (1646090-W) should move quickly. The window, the steps and the refund timing are set out below.
Cancelling in Time
How far the order has travelled through our fulfilment process is what decides whether a cancellation can still be honoured:
Standard window – an order can be cancelled within 24 hours of purchase and refunded in full.
Processing limit – once 24 hours have gone by, cancellation may not be possible, because the order may already have been processed or shipped.
Requesting a Cancellation
Cancellations are handled by our support team rather than through the website, so two things need to happen:
Get in touch – contact customer service immediately and quote the order number.
Wait for confirmation – support will verify the status of the order and confirm whether it still qualifies to be cancelled.
Receiving the Refund
An approved cancellation is reversed the same way it was paid:
Method – the money goes back to the original payment method used at checkout.
Timing – processing and posting to the account takes 7–14 business days, so the customer should allow for that.
Our team is ready to help with anything further on a cancellation:
📧 Email: hotechtrading@outlook.com
🏢 Address: 753-G, LORONG SUNGAI DUA UTAMA 1, TAMAN SUNGAI DUA UTAMA, 13800 BUTTERWORTH PULAU PINANG
🌐 Website: https://hotechtrading.com/contact-us/