Before an order is placed with HOTECH TRADING SDN. BHD. 202501044682 (1646090-W), it is worth knowing where we deliver, how quickly a parcel leaves our hands and what happens to it once it does. Everything below sets out those service standards.
Checking Where We Ship
Our courier network reaches both halves of the country, which means an order can be addressed to either of the following:
Peninsular Malaysia – every state is covered.
East Malaysia – Sabah & Sarawak are covered.
Allowing for Order Processing
Every order passes through our packing team before a courier ever touches it, so the customer should allow for the following:
Preparation window – orders are picked, packed and dispatched within 1–3 business days, with weekends and public holidays falling outside that count.
Dispatch notice – a confirmation email carrying the tracking information for that consignment goes out the moment the parcel leaves us.
Estimating Delivery
Transit time depends on where the parcel is going, and while we move quickly, overnight and next-day delivery are not services we offer at present. The table below gives the windows the customer should plan around:
Estimates only – these windows shift with courier operations, seasonal holidays and extreme weather, so they are a guide rather than a guarantee.
Understanding Shipping Charges
Delivery costs sit with us on standard orders, and the detail is short:
Free shipping – standard shipping fees are waived as part of the value we set out to offer.
One exception – bulk consignments and specialised promotional orders may still have a fee worked out at checkout from total weight and destination, where that applies.
Tracking a Parcel
Once the consignment has been handed to our courier partner, the customer is given the means to follow it:
Tracking number – it reaches the customer by email or SMS as soon as the handover is logged.
Direct link – the same message carries a link that opens the courier’s real-time view of the parcel’s progress.
Our team is ready to help with anything to do with a shipment:
📧 Email: hotechtrading@outlook.com
🏢 Address: 753-G, LORONG SUNGAI DUA UTAMA 1, TAMAN SUNGAI DUA UTAMA, 13800 BUTTERWORTH PULAU PINANG
🌐 Website: https://hotechtrading.com/contact-us/