Anyone buying from HOTECH TRADING SDN. BHD. 202501044682 (1646090-W) should read this page before checkout, because it sets out the narrow set of circumstances in which goods can be sent back, and what we need in hand before we can act on a claim.
Knowing What Qualifies
Goods that have been sold are not exchangeable or refundable, and the only departures from that rule are the four situations listed here:
Wrong item – the merchant shipped something other than what was ordered.
Mismatch – what arrived departs from the specifications, description, features or information the website advertised.
Condition on arrival – the item reached the customer spoiled, damaged or defective.
Late delivery – the parcel arrived beyond the timeline set out in the company’s Shipping Policy.
Gathering the Evidence
A claim is only assessed once the supporting material is in front of us, so the customer should have the following ready:
Unboxing video – one clear, continuous recording showing the parcel still unopened, the shipping label, the packaging and the item that came out of it.
First-use video – a clear recording of the item being used for the first time, where that applies to the product.
Supporting documents – photographs, order details or anything further the company asks for while reviewing the claim.
Filing the Request
Timing decides the outcome here more than anything else does:
Where to write – requests go to our customer support team at hotechtrading@outlook.com.
Deadline – the message has to reach us within 24 hours of the item being received.
After that – a request raised past the 24-hour reporting window, or one arriving without the evidence above, will not be accepted.
Our team is ready to help with any return, refund & exchange question:
📧 Email: hotechtrading@outlook.com
🏢 Address: 753-G, LORONG SUNGAI DUA UTAMA 1, TAMAN SUNGAI DUA UTAMA, 13800 BUTTERWORTH PULAU PINANG
🌐 Website: https://hotechtrading.com/contact-us/