A customer browsing or ordering at HOTECH TRADING SDN. BHD. 202501044682 (1646090-W) hands over a certain amount of information along the way. This policy sets out what we take, why we take it, who else sees it, and what the customer can ask us to do with it.
Collecting Information
What we hold falls into four groups:
Personal information – a name, a phone number, an email address, and the shipping and billing addresses.
Payment information – credit or debit card details and other payment method data, handled securely by third-party payment gateways rather than by us.
Order information – the products bought, the history of past orders and the preferences a customer shows.
Website usage data – IP address, browser type, device information, the pages visited and cookies.
Putting It to Use
The data we hold is worked in five directions:
Fulfilment – processing orders and seeing them through effectively.
Communication – reaching the customer about a purchase, a support enquiry or a promotional update.
Optimisation – improving the website, the services and the wider customer experience.
Security – preventing fraud and keeping the site and the people using it safe.
Compliance – meeting the legal and regulatory obligations that apply to us.
Sharing It Onward
Personal information is never sold and never rented. It travels further only in the cases below:
Trusted third parties – the partners who keep the operation running, among them payment processors, hosting providers and delivery partners.
Legal authorities – law enforcement or regulatory authorities, where the law requires the disclosure.
Contractual protection – every partner handed data is contractually obliged to protect it to the standards we set.
Keeping It Secure
Industry-standard measures sit around everything we hold:
SSL encryption – information moving between the browser and our site is encrypted in transit.
Secure servers and monitoring – storage sits on secured infrastructure that is monitored regularly.
An honest caveat – we use every commercially acceptable means available to protect personal information, though no route across the internet can be made 100% secure.
Using Cookies
Cookies and similar technologies run quietly in the background of the site:
What they do – they enhance the browsing experience, track how the site performs and allow content to be personalised.
Turning them off – browser settings can control or disable them, at the cost of some site functionality.
Exercising Customer Rights
Three rights sit with the customer throughout:
Access & correction – ask to see the personal information held, or to have it corrected.
Deletion – ask for the data to be deleted, subject to the legal or administrative requirements that apply.
Opt-out – unsubscribe from marketing emails at any time.
Our team is ready to help if the customer wants to know what is held, or wants it corrected or removed.